MONDAY TO FRIDAY: 09:00 - 13:00 and 14:00 -18:00

Our Mission

To discover, develop and deliver innovative services that help customers to live a relaxed and carefree life with security and peace of mind.

To our customers, employees, global communities, shareholders, the environment and other stakeholders, we promise to act on our belief that the priceless ingredient of every service is the integrity of its maker.

We take our commitment to economic, social and environmental sustainability seriously, and extend this expectation to our partners and suppliers.

We seek transparency and dialogue with our stakeholders to improve our understanding of their needs.

We operate with effective governance and high standards of ethical behaviour.

Our Services

iMergencies is now a well-known, established and reliable partner that works hard to offer their members peace of mind. With your membership, you become a member of the organization alongside their interpreters and technology specialists.


iMergencies Care

For individuals and families. In case of an emergency we will send the most appropriate response to your door.


iMergencies TouristCare

For guesthouse and hotel owners. A 24/7 service which operates independently of the holiday accommodation.


Emergency Button

Our reliable Alarm-Button has built-in GPS and GSM / GPRS technology for monitoring and protecting both people and property.



Cutting through cultural and language barriers

iMergencies is an established and trusted Independent emergency service founded in 2010. We work in partnership with the National Health Service, the police, Fire services and Private providers offering a range of Services across Portugal and abroad.

Our members’ peace of mind is our focus.
Our qualified and experienced staff thrive on challenges and thinking outside the box to find solutions. From the initial inquiry to the successful crisis management completion, we are here for you. We understand the importance of timelines during a crisis and we are diligent in securing the best possible outcome for you.

Our Commitment

To our Customers

Our mission is to ensure the highest standards of quality control for provided services. Our goal is to fully protect people and help them effectively when they really need us the most – 24 hours a day, 365 days a year. We constantly surprise our customers and always meet their expectations.

We embrace a diverse workforce and inclusive culture. The health, safety, professional development, work-life balance and equitable, respectful treatment of our employees are among our highest priorities.

To our shareholders and the environment

We strive to produce sustained strong performance and shareholder value. Team and network are our top priority. We encourage the preservation of natural resources and strive to minimize the environmental impact of our operations, products and services.

Our Vision

Medical support 24 hours a day

iMergencies offers a unique service, helping the Portuguese expat community to phone for emergency assistance using their own first language. The service also provides detailed guidance to emergency vehicles bringing them with maximum efficiency to the point where they are needed.

We are at forefront of developing tools that makes services for our customers faster, better and more efficient. Our ambition is to provide peace of mind with the use of the newest technology, thus preserving and increasing the value of independence, mobility, vitality and quality of life.

Last night I fell into the bathroom and was unconscious for about 10 minutes. Obviously a big shock for my wife, but she immediately called iMergencies. The help she received from your organization was truly grand. An ambulance was at the door in no time. We were also well taken care of in the Barlevento hospital. The only thing I have left of the fall is a bump on my head but that will pass. Once again, thank you very much for your help and we will, where possible, pass on our satisfaction to other people.

Nell and Geert Woudenberg

How grateful I am to the people at iMergencies. I was walking with the dogs on a Sunday when I stepped wrong and broke my ankle. Help was quick a side and my dogs were brought home and looked after. Even if you are not single, become a member of iMergencies, without iMergencies I would not have made it on myself, just the language, that paperwork and arranging everything, where should you go and what should you do. My thanks and a very great friendly greeting,

Bep Betjes

I just wanted to share a quick note and let you know that you guys do a really good job. Last week I went to the toilet and fell in the space in between the toilet and the wall, injuring my head. I could not move. Luckily, I had my alarm button on me and was able to press it. I am deaf, therefore, could not hear if someone was trying to speak back to me, so just kept pressing the alarm-button, until my key holder came in the house and lifted me up. I then found out that he’d received a call from iMergencies to go and check on me. The ambulance came in straight after. What a great service. Thanks, guys!

Rob Styles
ECDE International

Praça Maj. João Xavier Castanheda 17,

8700-087 Moncarapacho,

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Decline all Services
Accept all Services